Refund policy

At Saho LLC, we stand behind the quality of our products. If you are not fully satisfied with your purchase, we are here to help.

1.1 Return Window

We accept returns within 14 days of the delivery date (as confirmed by the carrier’s tracking information). Requests made after 14 days of delivery will not be eligible for a return or refund.

1.2 Eligibility Requirements

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be in its original, unused condition.

  • The item must be in its original packaging, undamaged and unaltered.

  • You must provide proof of purchase (order number or receipt).

  • The return request must be submitted within 14 days of the delivery date.

1.3 Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Saho LLC is not responsible for items lost or damaged during return transit. Original shipping charges are non-refundable.

1.4 How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at support@sahollc.com with your order number and reason for return.

  2. Wait for our confirmation email with return instructions and the return address.

  3. Ship the item back to us using a trackable method at your own cost.

  4. Once we receive and inspect the item, we will process your refund within 5–7 business days.

1.5 Refunds

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may require additional time to post the refund.

1.6 Non-Returnable Items

  • Items returned after the 14-day window.

  • Items that are damaged, used, or not in original packaging.

  • Sale or discounted items (unless defective).

1.7 Defective or Incorrect Items

If you receive a defective product or the wrong item, please contact us within 7 days of delivery. We will cover return shipping in these cases and provide a replacement or full refund at no additional cost to you.