Good questions.
Everything you might want to know — about products, orders, and how Sahō works. If we missed something, write to us.
Our products
What does Sahō LLC sell?
Sahō LLC offers a growing collection of thoughtfully designed lifestyle and self-growth products. Our mission is to make self-reflection and personal development accessible through everyday tools.
Are your products suitable as gifts?
Absolutely. Our products make meaningful and thoughtful gifts for anyone interested in personal growth, mindfulness, or intentional living.
Can I customize a product?
At this time, our products are not available with custom personalization. For bulk or corporate gifting, reach out to support@sahollc.com.
Are your products intended as psychological or therapeutic tools?
No. All Sahō LLC products are creative lifestyle items designed for personal reflection and everyday inspiration. They are not psychological tools, therapeutic resources, mental health treatments, or medical devices.
If you are experiencing mental health difficulties, we encourage you to seek guidance from a qualified professional.
Do you restock sold-out items?
We do our best to restock popular items. Check the product page for restock notifications, or email support@sahollc.com.
Will you be adding new products?
Yes. Sahō LLC is actively growing its collection. Subscribe to our newsletter to be the first to know about new releases.
Orders & payment
How do I place an order?
Add your items to the cart and proceed to checkout. It's quick and straightforward.
What payment methods do you accept?
All payment methods available through our checkout: major credit and debit cards, PayPal, Apple Pay, Google Pay, and others.
Can I change or cancel my order after placing it?
We process orders quickly. If you need to make a change, contact us immediately at support@sahollc.com with your order number.
Will I receive an order confirmation?
Yes. You'll get an email when your order is placed and another when it ships with tracking information.
Shipping
Where do you ship to?
Currently, Sahō LLC ships within the United States only. International shipping is in our future plans.
Who delivers my order?
Independent third-party carriers fulfill all orders. You'll receive tracking information once your package is dispatched.
When will my order arrive?
Processing: 2–5 business days.
Standard shipping: 5–8 business days after dispatch.
Expedited: 2–3 business days after dispatch.
Most standard orders arrive within 7–13 business days total.
Which carrier will deliver my order?
USPS, UPS, FedEx, and others. The carrier is selected based on your location and noted in your shipping confirmation email.
How do I track my order?
You'll receive a tracking number in your shipping confirmation. Use it on the carrier's website to follow your package.
What if my order arrives damaged or doesn't show up?
Email support@sahollc.com within 7 days of expected delivery with your order number and photos of any damage.
Returns & refunds
What is your return policy?
Returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
Who pays for return shipping?
Return shipping is the customer's responsibility. We recommend a trackable shipping service.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
What if I received the wrong item or a defective product?
Email support@sahollc.com within 7 days with your order number and a photo of the issue. We'll cover return shipping and offer a refund or replacement.
Contact & support
How can I contact Sahō LLC?
Email support@sahollc.com. We respond within 1–2 business days, Monday through Friday.
Where is Sahō LLC based?
Austin, Texas, USA.
Didn't find your answer? Ask us anything.
We aim to reply within 1–2 business days, Monday through Friday.
support@sahollc.com